Custom Warranty Registration & Claims Management
Client: Mobitel UK
Complete warranty registration and claims management system with admin dashboard, email automation, and file management capabilities.
Overview
Mobitel UK needed a comprehensive warranty management system that would streamline the warranty registration and claims process. The system needed to handle product registrations, claims submission, email management, and file uploads.
Challenges
- Creating a user-friendly warranty registration form
- Building a comprehensive claims management system
- Automating email notifications and status updates
- Implementing secure file upload and management
Solution
- Built a custom Shopify app with separate admin and customer interfaces
- Created a warranty registration form with product verification
- Developed a claims management dashboard with status tracking
- Implemented automated email workflows for notifications
- Added secure file upload and storage system
Technologies Used
Results & Impact
- Reduced warranty processing time by 60%
- Automated 90% of email communications
- Improved customer satisfaction by 45%
- Centralized warranty data management
"The warranty management system has streamlined our entire process. We can now handle claims much faster and keep our customers informed every step of the way."
David Thompson
Operations Manager, Mobitel UK